This Privacy Policy is incorporated by reference into the Drain Fixers End User License
Agreement and Terms of Use (EULA).
Drain Fixers Pty Ltd (ABN 66 627 315 977) (Drain Fixers or our or we) is in the
business of providing plumbing and drainage services to customers (Services).
This Policy governs how Drain Fixers will deal with your Personal Information collected in
connection with the Services.
This Policy also applies to Personal Information collected by Drain Fixers in connection with
its website, social media accounts, applications, software and other technological means
(Online Platforms), as well as
in connection with any direct communication between you and Drain Fixers.
Drain Fixers may use third parties located both locally and overseas in addition to its own
resources to provide these Services.
Scope Of This Privacy Policy
- We understand that when accessing our Services, the privacy and confidentiality of
Personal Information (as defined under the Privacy Act) is important to you and your
customers. That’s why we fully respect your rights to privacy
and are committed to protecting the personal and financial details you provide us in
line with this Privacy Policy. This Privacy Policy applies to our Services and all
individuals who use our Services or whose Personal
Information is processed by Drain Fixers
- We are committed to protecting the privacy of everyone who uses our Online Platforms
and/or our Services, for them to understand what Personal Information we collect and
store, and why we do so, how we receive and/or obtain
that information, the rights an individual has with respect to their Personal
Information in our possession, and with complying with the Australian Privacy Principles
set out in the Privacy Act 1988 (Cth) (Privacy Act)
and the General Data Protection Regulation (EU) 2016.679 (GDPR).
The Information Drain Fixers Collects
We may collect Personal Information that allows us to identify who an individual is and share
Personal Information.
The type of information we may collect includes:
- Personal Information - We may collect personal details such as an
individual’s name, location, date of birth and nationality allowing us to identify who
the individual is;
- Contact Information - We collect information such as an individual’s email
address, telephone & fax number, third-party user names, residential, business and
postal address and other information that allows us
to contact the individual;
- Financial Information - We collect financial information such as any bank
or credit card details used to transact with us and other information that allows us to
transact with the individual and/or provide them
with our Services;
- Statistical Information - We collect behavioral and statistical information
about an individual and businesses in connection with the Services and/or the Online
Platforms.;
Why Drain Fixers Collects Personal Information
We collect your personal information so that we can carry out the following actions:
- To enable you to use our Online Platforms;
- To provide our Services;
- To communicate with you, including about our Services and offers which might interest
you;
- To provide you with information or advice;
- To process payments by or to you in connection with our Services;
- To create accounts, tax invoices or receipts;
- To provide your personal information to third parties, in particular, transportation
providers in order for them to supply transportation services to you;
- To consider and respond to complaints made by you.
We may disclose additional purposes for collection of your personal information in collection
statements at the point of collection.
How Information Is Collected
Information is collected in association with your use of the Services, an enquiry about Drain
Fixers or generally dealing with us directly or via our Online Platforms.
When Personal Information Is Used & Disclosed
We will not use any Personal Information other than for the purpose for which it was
collected other than with the individual’s permission.
We will retain Personal Information for the period necessary to fulfill the purposes outlined
in this Privacy Policy unless a longer retention period is required or permitted by law.
Subject to clauses 8 and 14, we will not sell an individual’s Personal Information to
unrelated third parties.
There are some circumstances in which we must disclose an individual’s information:
- Where we reasonably believe that an individual may be engaged in fraudulent, deceptive
or unlawful activity that a governmental authority should be made aware of;
- As required by any law (including the Privacy Act and GDPR); and/or
- In order to sell our business (in that we may need to transfer Personal Information to a
new owner).
Sensitive Information
Sensitive information is information about you that reveals your racial or ethnic origin,
political opinions, religious or philosophical beliefs or affiliations, membership of a
professional or trade association, membership of
a trade union, details of health, disability, sexual orientation or criminal record.
It is our policy to only collect your sensitive information where it is reasonably necessary
for our functions or activities and either you have consented or we are required or
authorised under law to do so.
Opting “IN” Or “OUT”
By clicking “I Agree” or any other button indicating your acceptance of this
privacy policy, you expressly consent to the collection and use of your Personal Information
in accordance with this privacy policy.
An individual may opt to not have us collect their Personal Information. This may prevent us
from offering them some or all of our services and may terminate their access to some or all
of the services they access with or through
us. They will be aware of this when the following privacy principles apply to us:
Subject to clauses 8 and 14, we will not sell an individual’s Personal Information to
unrelated third parties.
There are some circumstances in which we must disclose an individual’s information:
- Opt In - Where the individual will have the right to choose to have
information collected and/or receive information from us; or
- Opt Out - Where relevant, the individual will have the right to choose to
exclude himself or herself from some or all collection of information and/or receiving
information from us.
If an individual believes that they have received information from us that they did not opt
in or out to receive, they should contact us on the contact details set out in clause
COMPLAINTS AND DISPUTES..
De-identified Information
We may use your Personal Information in de-identified form (de-identification being a process
by which a collection of data or information is altered to remove or obscure personal
identifiers and personal information) to assist
us in running our business. We may also provide, including by way of sale, de-identified
information in aggregated form, to third parties.
When your Personal Information is included in de-identified, aggregated data, it is not
possible to identify you or anything about you from that data.
Cookies
We may use temporary (session) cookies or permanent cookies when you access our Online
Platforms and/or Services. This allows us to recognise your browser and track the web pages
you have visited. You can switch off cookies by
adjusting the settings on your web browser.
The Safety & Security Of Personal Information
We may hold your personal information in either electronic or hard copy form.
If you provide information to us electronically we retain this information in our computer
systems and databases. If you provide information to us in hard copy (paper) this
information is normally retained in our files and a copy
is made to our electronic files.
We use industry standard security measures to safeguard and protect your information.
We may disclose your personal information to third parties and service providers located
overseas in connection with any purpose, including to overseas cloud computing hosts. We
take reasonable steps to ensure that the overseas
recipients of your personal information do not breach the privacy obligations relating to
your personal information.
We are not responsible for the privacy or security practices of any third party (including
third parties that we are permitted to disclose an individual’s Personal Information to in
accordance with this policy or any applicable
laws). The collection and use of an individual’s information by such third parties may be
subject to separate privacy and security policies.v
If an individual suspects any misuse or loss of, or unauthorised access to, their Personal
Information, they should let us know immediately.
Where we become aware of any breach to our security systems that breaches or is likely to
result in a breach of your rights or freedoms with respect to your Personal Information, we
will notify you and any supervisory authority
as required.
We are not liable for any loss, damage or claim arising out of another person’s use of the
Personal Information where we were authorised to provide that person with the Personal
Information.
How To Access And/or Update Information
If you would like us to update or amend your personal information, please contact us on the
contact details set out in clause COMPLAINTS AND DISPUTES and we will make the
requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not
improperly accessed.
Right To Be Forgotten
In the event that you decide that you no longer want us to hold your Personal Information,
you may notify us in writing on the contact details set out in clause COMPLAINTS AND
DISPUTES of your desire for us to delete
your Personal Information on record. We will use our best endeavours and comply with all
legal requirements within a reasonable timeframe to delete your Personal Information, unless
we are required by law to retain such information.
Links
Links from our Online Platforms or via our Services to third party services that we do not
operate or control are provided for your convenience. We are not responsible for the privacy
or security practices of services that are
not covered by this Privacy Policy. Third party services should have their own
privacy and security policies which we encourage you to read before supplying any personal
information to them.
Direct Marketing
We and/or our carefully selected third party business providers may contact you with direct
marketing communications and information about the Services or other products and services
offered by us via telephone, email, SMS, or
regular mail.
If you have indicated a preference for a method of communication, we will endeavor to use
that method wherever practical to do so.
You may opt out of receiving marketing communications at any time by responding via the
channel in which you received the marketing communication, or by contacting us on the
contact details set out in clause COMPLAINTS AND DISPUTES.
You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email
communication you have received.
Complaints And Disputes
If an individual needs to contact us or has a complaint about our handling of their Personal
Information, they should address their communication in writing to the details below:
If we have a dispute regarding an individual’s Personal Information, we both must first
attempt to resolve the issue directly between us.
If we become aware of any unauthorised access to an individual’s Personal Information we will
inform them and any supervisory authority as required, at the earliest practical opportunity
once we have established what was accessed
and how it was accessed.
GDPR
If you are:
- A resident of the European Union accessing our Online Platforms or receiving our
Services in Australia; or
- Accessing our Online Platforms or receiving our Services from within the European Union,
Then in addition to our obligations under the Privacy Act, Drain Fixers is required to comply
with the GDPR with respect to your Personal Information.
Any reference to Personal Information in this Privacy Policy is also a reference to Personal
Data (as defined under the GDPR).
Drain Fixers takes the security and privacy of your Personal Information seriously and has
prepared this privacy policy and taken measures to collect, process and hold all Personal
Information in compliance with both the Privacy
Act and GDPR regardless of the user. Therefore, no additional terms for GDPR users are
required.
Additions To This Policy
If we decide to change this Privacy Policy, we will post the changes on our website. Please
refer back to this Privacy Policy to review any amendments.
